Terms and Conditions

Sales conditions for all sites and training products created by Mylène RAAD and/or Master Your French.

Article 1 : Application

The present terms & conditions apply to all transactions made by any internet site that belongs to Mylène RAAD and Master Your French, including masteryourfrench.com.

Any person or company who validates a purchase via our sales platform online, pays by check, bank transfer, or in cash is considered as a client.

The only version of this document that is legally binding is the version available on this present page.

Article 2 : Purchases

All purchases made by a site that belongs to Mylène RAAD implies acceptance of the present terms and conditions.

Article 3 : Price

Prices are indicated in US dollars, tax included.

When a price conversion is indicated, it reflects approximately the conversation rate as indicated by the site xe.com at the date of the creation of the price list.

We take care to update our price lists each time we open registration for any online products.

Prices can be modified at any moment. Prices listed on our sites will be the prices applied when you pay.

Prices stated on quotes are valid for 30 days from the day the quote is issued.

Article 4 : Payments & payment plans

Unless specifically stated otherwise, payment is immediate, at the date of purchase. This includes pre-orders for products or services that will be released in the future. You can make payment directly via our sites, which are protected for secure online payments.

Online payments are managed by PayPal. All guarantees regarding the security of this system is entirely the responsibility of this site and your bank, and does not concern us.

Article 5 : Return and reimbursement conditions

In accordance with French law, you have 7 days from your purchase date to ask for reimbursement.

For online courses, I also offer an extended guarantee, which is generally 30 days from the date you buy your course. Guarantees are clearly indicated on the course sales page. After the guarantee period of 30 days, no reimbursements are given, as you have had sufficient time to evaluate the course and decide if it is right for you.

Article 6 : Protection of personal information

In accordance with French law on data liberties dated 6 janvier 1978, you have the right to access and correct any data that we have about you.

In accordance with the General Data Protection Regulations (GDPR) enacted 25 May 2018, we have put in place a GDPR-compliant Privacy Policy. The full details are on our Privacy Policy page. 

Be adhering to these terms and conditions, you understand and accept our policy on data protection and agree to us collecting and using this data.

You can unsubscribe at any moment from all communication related to Mylène RAAD and Master Your French. All you must do is click the UNSUBSCIBE link at the bottom of each email you receive from us. 

We use cookies on all our sites.

We track traffic on our sites. For this, we use tools such as, but not limited to, Google Analytics and other tracking tools. This non-personal data allows us to improve your experience and personalize our sites according to frequent user use.

Article 7 : Applicable law

All clauses in the present terms and conditions, including all purchases, is covered under French law.

Article 8 : Affiliation and recommendations

In our newsletters, communications, and training programs, we may recommend other tools, websites, products, or services that could be useful for you in learning French.

When this is the case, we are generally partners with the companies selling these tools, products, or services, and we get a commission for recommending their products.

When this is not the case, we make this information clear.

Article 9 : Coaching and consultation services

Unless otherwise agreed by the client and Mylène RAAD, full payment will be required before any coaching or consultation begins.

Reimbursements of single sessions

When you reserve a consultation, coaching, or other sessions with me, I make a commitment to be available to serve you. This directly influences the number of clients I can serve. For this reason, I cannot offer reimbursement for any sessions that you reserved but failed to attend, and these will be deducted from the number of sessions in your package.

Expiration dates

All fixed packages have an expiration date to ensure that your sessions are booked regularly and that you meet your objectives by working regularly on your French.
If no expiration date is indicated on your quote, the deadline to use your sessions is fixed at 1 year from the date of signature of the contract. You are responsible for ensuring that you book your sessions regularly.
Cancellation policy
If you reserved a session with me and must cancel, please do it at least 24 hours before the time of your session. After this time, the session will be billed and no reimbursement will be given.
If you cancel on time, the session will not be considered as billed, and we will re-book your session.
My time is precious, just like yours. If you are late for our appointment, you lose this time. We will finish at the time originally scheduled. If you are absent from the session, it will be considered as billed.
On my side, I make a commitment to be on time for our sessions too.
Article 10 : Information

Founder: Mylène RAAD

N° SIRET: 82313103200034

Headquarters: 7 bis rue du chapeau rouge, 2100 Dijon, France